2019-2019
Indeed
As a Program Manager at Indeed, I oversaw projects for the Metadata and Taxonomy teams, facilitating coordination between U.S. and Tokyo-based teams. I ensured transparency, aligned expectations, and provided consistent communication with stakeholders to support cross-regional collaboration and successful delivery.
Highlighted Outcomes​
-
Decreasing the time team leads spent managing processes by 75%
-
Successfully implemented OKRs within the group
-
Enabled leadership to make data-driven decisions by creating a product product portfolio to see goals, objectives, and progress
Planning and Setting Clear Expectations
As the Program Manager for a department unfamiliar with program management and initially resistant to agile methodologies, I was responsible for introducing structure while honoring each team’s unique culture. I created a product portfolio to give leadership visibility into major cross-team initiatives and OKR progress. I worked closely with product owners to improve the quality of requirements provided to engineering, ensuring teams had what they needed to deliver with confidence. By facilitating agile ceremonies and coaching product engineering teams on the scrum framework, we established more reliable sprint planning, clearer expectations, and increased team engagement. These efforts resulted in consistent sprint completions and an average cycle time of just four days per story.
Goal Setting and Tracking Outcomes
To align the department around business objectives, I introduced and coached teams on OKRs, helping them connect day-to-day work to broader outcomes and define meaningful success metrics. This enabled teams to measure progress effectively, prioritize with clarity, and communicate impact across functions. I also implemented a new operations workflow that reduced manual tracking overhead, decreasing the time team leads spent managing the team's work. Beyond my group I also provided custom coaching to requesting teams on improving communication between product and engineering, backlog management and predictability deliver.
